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Birchwood Laboratories respects your privacy and is committed to safeguarding your privacy online. While information is the cornerstone of our ability to provide superior customer service, our most important asset is our customers‘ trust. That is why keeping customer information secure is a top priority at Birchwood Laboratories. The information received from you is regarded and treated as confidential business information for use only by Birchwood Laboratories, Birchwood Laboratories SALES REPRESENTATIVES and the Birchwood Laboratories network of dealers. We provide THIS information to our SALES ORGANIZATION in order to provide a better response to your needs. But at no time will information be shared with third parties or anyone outside the Birchwood Laboratories COMPANY.
Please take a few minutes to read our complete privacy statement ("Details" below) so that you understand how information is used and the measures we take to protect your personal information.
Birchwood Laboratories does not collect personally identifying information about any individual Birchwood Laboratories website user except when it is knowingly provided by the individual. You can choose not to provide certain information, but then we may not be able to help with your request or problem. Birchwood Laboratories collects the following information: name, company name, position, job function, address, country, phone number, e-mail address, types of workholding used, types of machines intended to purchase, type of company, number of employees, comments and questions as well as serial numbers and models of Birchwood Laboratories products. You always have the option not to provide the information we request. Some of the required fields may include your name, e-mail address and country. The information gathered in the online questionnaires/forms helps us determine who our customer base is and what your needs are. By compiling this data we can work to improve customer experiences with the company.
Birchwood Laboratories uses the information our website visitors provide to answer questions, fill requests, provide literature, and market Birchwood Laboratories products and services. By contacting us, you agree that any information or comments you provide may be shared between Birchwood Laboratories, its affiliated companies and dealers, and it maybe used, without restriction, to process customer orders and improve or market our products and services.
Birchwood Laboratories shares the information with its distributors, sales representatives, and departments at the companies divisions. No other companies or third parties will receive information. Information submitted by you is used only for the intended purpose stated at the time the information is collected. You may receive updates about Birchwood Laboratories products and services via surface mail and e-mail.
Information is not shared with other parties for secondary or unrelated purposes. To further protect your privacy, employee access to information is restricted. Only selected employees with an absolute need to use that information, in order to better serve you, are able to view any details submitted. We take steps to make all information received from you online as secure as possible against unauthorized access and use. We will always maintain control over the confidentiality of our customer information.
We temporarily store customer information online, in a secure database. The information you submit is then downloaded and stored at Birchwood Laboratories.
You can easily change any of the information you have submitted by contacting us at medical@birchlabs.com.
You can also permanently remove your information from the Birchwood Laboratories database by contacting medical@birchlabs.com.
We do revise and update our privacy practices from time to time and we reserve the right to do so without any notice. Please visit this page, at least once every thirty days, to review our then-current privacy practices because they are binding on you. All updates will be published at this site. You may direct any privacy policy questions to medical@birchlabs.com.
This privacy policy was last modified March 2005
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